Shipping policy
Shipping Policy
We aim to deliver your skincare essentials safely and on time.
Processing Time
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All orders are processed within 1–3 business days (excluding weekends and holidays).
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Orders placed on Friday after 12 PM will be processed the following Monday.
Domestic & International Shipping
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We ship both locally and internationally using trusted carriers.
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Standard Shipping: 5–12 business days.
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Express Shipping: 2–5 business days (available in select locations).
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Shipping times may vary depending on destination, customs clearance, and unforeseen courier delays.
Tracking
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Once your order is shipped, you will receive a confirmation email with a tracking number.
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Customers are responsible for tracking and receiving their packages.
Customs & Duties
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International orders may be subject to customs fees, duties, or taxes imposed by your local government. These charges are the responsibility of the customer.
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We are not liable for delays caused by customs processing.
Lost or Delayed Orders
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While we work with reliable carriers, we are not responsible for lost or delayed shipments caused by circumstances outside of our control (weather, customs, courier strikes, etc.).
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If your package is lost, please contact us and we will work with the carrier to investigate.